PRIVACY POLICY

Updated 9 September 2021

Ampotech Pte Ltd (“Ampotech”/”we”/”us”) is committed to delivering products and services that keep your data secure and within your control. We use best-in-class practices and technology to maintain data privacy and security. We will not share data with others unless you have given us permission to do so, or we have anonymised and/or aggregated it such that your information is not personally identifiable. 

Our Privacy Policy lays out what data we collect, how we use it, and what your rights are. If you have any questions, please let us know at privacy@ampotech.com  

We process your personal data in accordance with the overarching principles and requirements set out in the in the Personal Data Protection Act (2012). 

How do we collect your personal data? 

Personal data is information that can be used to directly or indirectly identify you, such as your name, location, or an online identifier. We collect personal data about you from various sources including directly from you, from your use of Ampotech products and applications and we may collect data from some third parties. 

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. 

What Personal Data do we use? 

 

Contact data. If you purchase a product from our web site, we will process your name, email address, billing and shipping address, and your phone number, for the purpose of processing your order, payment and delivery of your product(s). 

Account data. When you register with Ampotech to create an account and/or download an Ampotech application we will process personal data including your name, address, email address, phone number and username and password and we’ll use this data to send you information related to your account, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

Product Data. The AmpoHub/AmpoHome/AmpoPlug (“device”) collects detailed data about the usage of electricity through the electrical panel or socket outlet in which it is installed. This information is used to provide you with information specific to your premises, like a summary of device usage over time, or comparative information relative to others. A subset of this data is sent to our servers, where it is stored. These servers are located in Singapore. When providing our service to you, we use this data to identify opportunities for you to improve the efficiency of your premises, such as ways to reduce electricity consumption, or identifying devices that are running inefficiently or may be failing. We gather consumption data and process it using artificial intelligence to create models of spaces and appliances in the premises. We also send you alerts that you have enabled.

Service Data. The AmpoCloud application collects various information at setup time, and in the course of usage, namely location data to set your time zone and to enhance product operations; application usage information to monitor customer experience; and crash and error information for improving application experience. 

General Website Data. We collect information about you in various ways when you use the Site. We collect personal information including your name, email address, and other information you provide via the Site when you submit inquiries or request more information about our Products and Services. 

Cookies. We may  collect information using “cookies.” Cookies are small data files stored on your hard drive by a Site. Some cookies are essential for our Site to function properly but others are non-essential and allow us to collect data which we can use to  help us improve our Site and your experience. Cookies enable us to collect information about your usage and activity on the Site to help us to understand your preferences and to enhance your experience and enjoyment when using our Site, Product, and Service. 

We may also use cookies to gauge your usage, conduct research and diagnostics to improve the content we provide you, our products and services, and to help us analyse general web traffic to our Site.

Sharing of Your Personal Data. We may share your personal data with third party vendors, consultants and other service providers who work for us and need access to your information to do that work. Where third parties process data on our behalf, they won’t use your personal information for their own purposes and we only permit them to use it in accordance with our instructions and the law. 

We may share anonymised data relating to your energy consumption to energy and/or facility service companies who will use this data for the purpose of introducing enhanced time of use tariffs, demand side response services, grid health monitoring or predictive maintenance. 

We may share your personal data as necessary to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect our rights and property and that of our agents, customers, members, and others including to enforce our agreements, policies and terms of use or (iii) in an emergency to protect the personal safety of any person. 

How long do we keep your data for? We will only keep your data for as long as we need to for the reason we have collected it. If you close your account, we will keep your data for a reasonable period of time to enable us to fulfil our legal and regulatory obligations. 

  

Security of your Personal Data. We have put in place appropriate technical and security measures to  protect your personal data against loss, misuse, and unauthorised access, disclosure, alteration, and destruction. 

Changes to this Policy. We may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date below and publish the  updated version on or Site. If we make an important change that we need to tell you about, we’ll email you to let you know. 

Questions about this Policy. If you have any questions about this Policy or to access personal information we may have of yours, please contact us at privacy@ampotech.com