Policy & Privacy Center

Our systems are designed to meet high uptime standards to maximize availability for our users. We aim to achieve a minimum of 99.9% uptime, ensuring our platform remains operational and accessible to clients whenever they require it. Regular maintenance windows are scheduled with prior notification to minimize any potential disruption.

To maintain service continuity, Ampotech’s platform is supported by a network of redundant servers and geographically dispersed data centers. This redundancy minimizes the risk of outages and allows us to switch over quickly if any one data center experiences an issue, ensuring that our clients have continuous access to their energy data.

Our infrastructure is equipped with real-time monitoring tools that continuously track the performance and health of our systems. This enables us to detect potential issues proactively and address them before they impact service availability. Our dedicated incident management team is ready to respond quickly to any disruptions, ensuring minimal impact on our users.

Ampotech has a robust disaster recovery plan in place to prepare for unforeseen circumstances, such as natural disasters or hardware failures. Our business continuity planning includes regular backup protocols and tested recovery procedures, allowing us to restore operations swiftly in the event of a disruption. These measures ensure your data remains secure and accessible.

As your business and energy needs grow, our scalable platform infrastructure is designed to adapt. We employ a flexible, cloud-based architecture that enables us to adjust resources based on demand, ensuring consistent performance even during peak usage periods.

In the rare event of a service interruption, Ampotech is committed to transparent communication. We promptly inform our clients of any incidents and provide regular updates until the issue is fully resolved. Our support team is always available to answer questions and assist with any availability concerns.

Ampotech is dedicated to delivering an always-on, reliable platform that meets the demands of modern energy management. With continuous monitoring, a resilient infrastructure, and proactive response plans, we ensure that your access to critical data remains uninterrupted, empowering you to achieve operational efficiency with confidence.

For questions about our availability measures, please reach out to us at privacy@ampotech.com